DEPOSIT:
A deposit of Two nights accommodation or 50% of the total cost (whichever is greater) is required to confirm a reservation for Woodruff Retreat. The deposit is required within 7 to 10 days of making the booking. The balance being due shortly before your arrival at Woodruff. The Special Mid-week package requires the full amount to be paid at the time of booking.
CHECK-IN time is from or after 2pm. CHECK-OUT is around 10 am. Sundays check-out is by 11 am.
CANCELLATION POLICY:
Deposits are refundable provided you cancel more than 3 weeks (21 days) prior to your booked arrival date, except at Christmas, New Year and Easter – see details below.
Cancellations advised to us between 2 and 3 weeks (14 to 20 days) prior to your booked arrival date will incur a non-refundable cancellation fee of one nights accommodation.
Cancellations advised with less than 2 weeks notice, before your booked arrival date, will incur full loss of deposit.
Early departure after arrival: If you decide to leave earlier than the date you booked to depart – there will be no refund or reduction in tariff for any unused nights.
Cancellation Policy Peak Period
- Christmas, New Year & Easter Holidays -
Peak periods book out several months ahead and we turn away many enquiries from that time forward. When we receive a cancellation, it could result in Woodruff being vacant during one of our busiest most requested times of the year. Therefore:
Cancellations received between 14 and 28 days before the booked arrival date will incur 2 nights non-refundable, non-transferable cancellation fee. (Example: for a booking with an arrival date of 24th December, - cancellation period referred to would be between 27th November and 10th December)
Cancellations received between 1 and 13 days before booked arrival date will incur a cancellation fee of 50% of the total amount of the booking. This fee is non-refundable and non-transferable.
Please do not hesitate to ask if you do not understand any parts of the cancellation policy.
If you would like to make a reservation please go to our Bookings & Enquiries Page, email or telephone Delphine on 02 6492 7364.